faq
We’ve put together answers to some common questions to make your shopping experience seamless. If you need further assistance, don’t hesitate to reach out to us.
Orders & Shipping
Q: Where do you ship to?
We ship worldwide! Shipping times and costs vary depending on your location and will be calculated at checkout.
Q: How long will my order take to arrive?
- Domestic (Australia): 1-5 business days
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International: 7-20 business days
Please note that these are estimated times, and delays may occur during busy periods or due to customs.
Q: How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number so you can follow your order’s journey.
Q: Can I change or cancel my order after placing it?
We process orders quickly, but if you need to make a change, contact us at hello@meerstore.com.au or via text or call on 0435 764 047 within 3 hours of placing your order, and we’ll do our best to assist.
Products & Sizing
Q: How do I choose the right size for my child?
Each product has size recommendation information in the description to help you pick the perfect fit. If you’re unsure, feel free to contact us for personalised advice.
Q: Are your clothes safe for sensitive skin?
Yes! Our clothing is made with high-quality, breathable materials, free from polyester and harsh chemicals, making them safe for even the most sensitive skin.
Q: How should I care for my Meer items?
To keep your items looking their best, we recommend:
- Washing in cold water
- Using a gentle detergent
- Line drying or tumble drying on low
Returns & Exchanges
Q: What is your return policy?
We offer hassle-free returns within 60 days of receiving your order. Items must be unworn, unwashed, and in their original packaging.
Q: How do I initiate a return or exchange?
Email us at hello@meerstore.com.au or via text or call on 0435 764 047 with your order number and reason for return. Our team will guide you through the process.
Sustainability & Ethics
Q: Are your clothes sustainably made?
We’re committed to creating beautiful, high-quality pieces with minimal impact on the environment. Many of our products are made using organic or recycled materials, and we work with ethical manufacturers.
Q: What steps are you taking to reduce waste?
Our packaging is eco-friendly, and we encourage our community to recycle or repurpose it. Additionally, we produce small-batch collections to minimize overproduction.
Pre-orders
Q: Why does an item say pre-order?
A pre-order allows you to secure items before they officially arrive. This ensures you don’t miss out, as some of our pieces are limited in stock and high in demand.
Q: When will my pre-order arrive?
Estimated arrival times for pre-order items are provided on the product page. While we do our best to meet these timeframes, delays can occasionally occur due to production or shipping issues. We will keep you updated if there are any changes.
Q: Can I cancel my pre-order?
Pre-orders cannot be cancelled once placed, as they are made specifically for you. The only exception is if the shipping time is pushed back beyond the original estimated timeframe. In such cases, we will notify you and provide the option to cancel for a full refund.
Q: Will my in-stock items ship separately?
If you purchase in-stock items along with a pre-order item, your order will ship together once the pre-order item is ready. If you’d like your in-stock items sooner, we recommend placing a separate order.
Q: What if I need to update my shipping details?
If your address changes before your pre-order ships, please contact us at hello@meerstore.com.au or via text or call on 0435 764 047 as soon as possible, and we’ll assist you in updating your details.
Q: What happens if there’s a delay?
We aim to fulfill all pre-orders within the specified timeframe. If a delay occurs, we’ll notify you immediately and keep you informed with updated timelines.
Stockists
Q: Where can I shop in store?
Our current stockists are listed below:
Kiddos - Gateshead, NSW
We also provide a Click & Collect option, pickup location is Teralba, NSW.
Contact Us
Q: How can I reach your customer service team?
You can email us at hello@meerstore.com.au via text or call on 0435 764 047 or send us a message on Instagram @meer__store . We aim to respond within 4 hours.
Q: Do you have a physical store?
Not yet, but stay tuned! For now, you can shop with us online 24/7.
Still have questions? We’re here to help! Contact us at hello@meerstore.com.au or via text or call on 0435 764 047 or connect with us on social media.
Thank you for supporting Meer!